Family members and friends can find caring for a person with incontinence to be one of the most difficult aspects of looking after someone. Incontinence can be unpredictable, add dramatically to your workload and be very costly. Many carers report feeling angry, frustrated, lonely, and not coping as they try to manage alone. It is not always easy to care for a person with incontinence.  

Carer Gateway is a national online and phone service that provides practical information and resources to support carers to help carers locate their nearest existing support services.

Carer Gateway will provide information for carers online and by phone: (from website )

  • Telephone: Carers can call 1800 422 737 from Monday to Friday between 8am and 6pm for information about services and support available.
  • Website: A range of information including practical advice on how to care, details about financial and respite support, and how to adjust when caring ends, can be accessed at
  • Service finder: Carer Gateway website has an interactive service finder to help carers identify local services, including Commonwealth-funded organizations delivering carer support services.

Carer Gateway website also has information for different types of carers including young carers, older carers, working carers, Aboriginal and Torres Strait Islander carers, and culturally and linguistically diverse carers.

This service does not affect how carers access their existing support services.

For more information about Carer Gateway, visit

 As a carer, you have many things you need to manage every day. You may also be working or studying at the same time as being a carer.

Explore this information to get practical tips and support to help you in your role. The Carer Gateway website is all about meeting your needs as a carer.

We have phone counselling, an online carer forum, and self-guided coaching and skills courses to give you support, skills and information.

You may also want to visit other sites to find out about services that might help you. For example, the National Disability Insurance Scheme (NDIS) supports people with disabilities, and My Aged Care supports elderly people, and the Department of Veterans’ Affairs supports veterans. You may also want to visit sites about the person you care for and their condition, because those sites will often have information about how best to care for the person.

caring for someone with incontinence