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Why don’t you use cotton in your Conni range?

You may wonder why cotton isn't used in our Conni range. The answer is that cotton tends to hold moisture at the surface, which makes it unsuitable for absorbent products. In addition, using cotton could be quite uncomfortable for the person wearing it.

My child is going to school next year and sometimes wets during the day - can the CONNI Kids undergarments be used as an alternative to disposables?

We wouldn't recommend the CONNI Kids underwear as a substitute for diapers, but it's an excellent option if your child experiences Light Bladder Leakage (LBL) or is currently undergoing toilet training. As we all know, accidents can happen, and our Conni Tackers are ideal for situations where a child can't reach the toilet in time, wakes up too late, or doesn't empty their bladder completely.

Are CONNI products washable and reusable?

Absolutely! All of our products are designed to be reusable, which not only makes them cost-effective but also environmentally friendly.

I am finding my Conni product has not lasted as long as I expected. Why is this?

We're sorry to hear that your Conni product hasn't lasted as long as you expected. It's important to note that our bedding, chair, and underwear products have a maximum washing and drying temperature of 80°C. If the temperature exceeds this or unsuitable chemicals, such as fabric softeners or chlorine-based bleach, are used, this could impact the durability of the product.

We want to ensure that you're satisfied with our products, and we're happy to discuss your concerns further. Please don't hesitate to contact us using the form below, and we'll get back to you as soon as possible.

I’ve started toilet training! Are there any Conni products that can help me?

We're excited to offer a range of washable and reusable Conni Kids Bed Pads, and that's not all – each pack also includes a FREE Toilet Training Kit complete with a motivational chart and stickers! In addition, our Conni Tackers and Conni TP's are designed to be the perfect transitional products to help your child move beyond nappies.

Do you offer samples of all your Conni products?

While we don't offer samples for our washable and reusable range, we're more than happy to answer any questions you may have about them. Please feel free to get in touch with us or check out the information available on our website. If you're not satisfied with your purchase for any reason (such as the wrong size), we do offer returns and exchanges for unused products in their original condition. You can find more details about our returns policy on our website.

However, we do offer samples of our Conni Pull-Ons disposable range. To request a sample, simply fill out the form available here. We hope this helps!

Is it possible to obtain a quote before confirming an NDIS order?

We do not provide quotations in advance. To initiate the invoice generation process, the first step is to create an NDIS account on our website. You can visit this link to access the registration page, where you will find all the necessary details to proceed with your order: https://shop.conni.com.au/ndis

Once your account registration is complete, you can proceed with placing your order. An invoice will then be automatically generated and sent to the email address you have provided. For those with an agency-managed account, the invoice will be sent to us for service booking and payment processing. Alternatively, it can be sent to your plan manager if you are plan-managed using the email address you've specified.

If necessary, you may also use the generated invoice as a quotation. Simply inform our NDIS customer service team whether you intend to make payment or no longer require the invoice.

I support more than one participant requiring Conni and only one email address for an account, how do I do this?

Oh don’t you worry, we’ve made this super easy for parents, coordinators and nominees to do! To add multiple participants to your account, all you need to do is log in, head to your account details and click on modify your address details. Here, you will then be able to add one, two, three, however many other NDIS participants you require Conni orders for. At the checkout, it’s been made easy to simply click on the participant the invoice or order is for.

How long will it take for the invoice to be paid once with the plan manager?

We see most plan managers incredibly quick with paying plan managed invoices. Usually, it’s around 3-5 business days. Please note that if this is your first purchase, the funds may take a couple of days to clear. We also send reminder emails on your behalf to the plan managers email provided to ensure quick payment.

How quickly after payment will the order be sent?

Once we receive your payment, we'll dispatch your goods within 24 hours – in many cases, we'll be able to ship them out on the same business day! We'll also send you an email notification when your order is picked and packed, along with a tracking number and updates from the courier you've selected.

How long after completing my NDIA Agency managed order will it be put through the NDIS portal and sent?

We aim to have your invoice processed and sent to our NDIS team within one business day. To ensure we can do this promptly, please read and complete the form carefully. If we need any further information, we'll notify you via email as soon as possible, so we can keep your service booking moving. Once the NDIA invoice is processed and sent through the portal, you can expect to receive it the same business day.

I was plan managed, now I am self-managed. How do I change my account type?

Updating your information is another task we can help you with quickly and easily. Just send an email to hello@conni.com.au, use the contact form on our website, or call us at 1300 721 710 during business hours. You can also send us an instant message on our live chat, during business hours and we'll take care of it right away!

I am an NDIS participant or support someone who is. How do I purchase Conni products?

Purchasing Conni products is simple. All NDIS participants can access the Conni NDIS registration page, whether they are self-managed, plan-managed, or NDIA-managed. We provide detailed explanations to help you register the correct account; we're here to help if you need clarification. You can contact us at any of the details provided below to discuss further or receive assistance in getting your Conni account ready for an order. For more information, click here.

Is the absorbency only in the crotch of the Conni Underwear?

With the exception of our Ladies Active range, all Conni Underwear is designed with an absorbent and waterproof lining that covers the entire area from the front of the waist to the back. This ensures maximum protection against leaks and ensures that you stay dry and comfortable throughout the day.

The Conni Underwear are so thin, what are they made from?!

Our underwear are designed to be slim and lightweight, thanks to the technology we use. They look and feel just like regular underwear, so you can feel comfortable and confident wearing them. The outer layer is made of a blend of cotton and elastane, while the interior features a soft microfibre liner and an absorbent polyester layer. To keep you cool and comfortable, we use a supple polyurethane laminate waterproof layer that is also breathable.

How much will my Conni Underwear hold?

Our Conni Underwear range is specifically designed for people who experience Light Bladder Leakage (LBL), also known as stress incontinence. This type of incontinence can occur when you laugh, cough, sneeze, or exercise. However, everyone's experience with LBL is different, and what LBL means to one person may be different for another. Therefore, we recommend speaking with your healthcare professional to determine whether this kind of underwear is the right choice for you.

Do I need to use extra protection with my Conni Underwear?

Although all Conni Underwear are designed to be waterproof and absorbent, we understand that some people may require extra protection throughout the day or night to stay dry. That's why we offer adult liners, which are a great option for those who need additional protection. These liners can be used along with our undergarments to provide added peace of mind.

I am in between sizes in the Conni Underwear. What size should I go for?

Our underwear range is designed with a waterproof and absorbent gusset, which means there may be some limitations to the stretch of your Conni underwear when compared to non-absorbent briefs. If you're between sizes, you may find that going up a size provides a more comfortable fit. Additionally, we recommend considering the sizes you typically wear in other types of bottoms, such as pants, shorts, or leggings. Many of our customers have found this to be helpful when selecting the right size.

What if I have an accident whilst wearing my CONNI Containment Swim Shorts?

While our CONNI Swim Shorts are designed to fully contain bladder and bowel matter, we don't recommend wearing them for prolonged periods after an accident has occurred. For the sake of good hygiene, we suggest making your way to the nearest change room as soon as possible and cleaning up. This helps ensure that you can continue to enjoy your time in the water with confidence and comfort.

Is there anything else in the CONNI Containment Swim Short? How do they contain everything?

Our CONNI Swim Shorts are crafted from neoprene, which is a type of wetsuit material. However, they also come with a built-in waterproof membrane that helps prevent the spread of void-causing germs into the water. Additionally, our swim shorts feature a comfort brief that ensures maximum comfort during use. To provide a secure and custom fit, our swim shorts include an adjustable drawstring with toggle at the waist and legs.

What if I am between sizes for the CONNI Containment Swim Shorts?

You're in luck! Our adjustable drawstring and toggle aren't just located at the waist – they're also found on both legs to provide extra protection and seal all openings. This helps ensure that you can enjoy your time in the water with added confidence and peace of mind.

Can I use additional protection with the CONNI Containment Swim Shorts i.e. a disposable liner or nappy?

Absolutely! While our design is designed to contain accidents, you can certainly use additional protection if desired. We recommend that individuals exit the water and clean up as soon as an accident occurs to prevent any leaks or discomfort.

When is it a good idea to use the CONNI Containment Swim Shorts?

Our CONNI Containment Swim Shorts are specially designed to contain both bladder and bowel matter, providing enhanced reassurance and confidence in the water. They're an excellent choice for anyone who wants to enjoy public pools, beaches, or hydrotherapy classes without worry.

We offer both adult and kids ranges, so whether you're an adult seeking extra protection or a parent looking for a stylish and eco-friendly alternative to disposable swim nappies, we have you covered!

Are Conni Bed Pads environmentally friendly?

Yes, Conni Bed Pads are environmentally friendly, as they can be washed and reused, reducing the amount of waste produced from disposable bed pads.

Can Conni Bed Pads be used with an electric blanket?

POLICY FOR USE OF CONNI BEDDING WITH ELECTRIC BLANKETS
The debate about washable absorbent pads for the purpose of managing incontinence, used in conjunction with an electric blanket is one that draws many interesting comments. Some years ago it was considered safe to use an absorbent Bed Pad with an electric blanket as long as the electric blanket was covered with a waterproof sheet.

Current debate rests with the fact that regardless whether there is a waterproof sheet between the Bed Pad and the electric blanket, there is still risk of fluid penetrating through to the electric blanket which could cause serious injury or even death. The risk lies with ill fitting or worn waterproof sheets which would allow fluid to pass through to the electric device. Common practice indicates that electronic devices should not be subject to fluid or moisture.

Our policy is to recommend that electric blankets are not used with any CONNI Bed Pad. Alternative warming not containing liquid, such as heat bags, should be encouraged as a replacement to the electric blanket.

If the user insists on using an electric blanket, we recommend that the manufacturers of the electric device should be consulted for further advice on the usage with an absorbent product.

CONNI/ Galway Trading accept no responsibility for loss, damage or personal injury resulting from our products being used with an electric device.

Do Conni Bed Pads have any harmful chemicals in them?

No, Conni Bed Pads are free of harmful chemicals, such as PVC and latex, and are safe for all users.

Can Conni Bed Pads be used for pets?

Yes, Conni Bed Pads can also be used for pets, providing a comfortable and absorbent surface for them to lie on.

What sizes do Conni Bed Pads come in?

Conni Bed Pads come in a variety of sizes, including Single, King Single, Double, Queen, and King.
You can find the right bed pad for you here.

How many times can Conni Bed Pads be washed?

Conni Bed Pads can be washed and reused hundreds of times, depending on the care and washing instructions followed.

Can Conni Bed Pads be used for heavy incontinence?

Yes, Conni Bed Pads are suitable for all levels of incontinence, including heavy incontinence.

Do Conni Bed Pads make noise when you move on them?

No, Conni Bed Pads are designed to be discreet and silent, even when you move on them.

Are Conni Bed Pads washable and reusable?

Yes, Conni Bed Pads are washable and reusable, which makes them a more cost-effective and environmentally friendly option compared to disposable bed pads.

How absorbent are Conni Bed Pads?

Conni Bed Pads are highly absorbent and can hold up to 2 litres of fluid.

Why do I need Waterproof Mattress Protection? How do they differ from other protectors?

There are many advantages of using a Conni Micro-Plush waterproof mattress protector over a non-waterproof one.

Protection against spills and stains: A waterproof mattress protector provides a barrier between the mattress and any spills or stains that may occur, such as from a spilled drink, sweat, or bedwetting. This can help to keep the mattress clean and free from stains, which can extend its lifespan.

Protection against allergens: A waterproof mattress protector can also provide protection against allergens such as dust mites, mold, and mildew. These allergens can thrive in warm and moist environments, and a waterproof mattress protector can help to keep the mattress dry and prevent the growth of these allergens.

Hygiene: Using a waterproof mattress protector can help to maintain good hygiene in the bedroom. It can prevent moisture and other fluids from penetrating the mattress, which can help to prevent the growth of bacteria and other harmful microorganisms.
Convenience: A waterproof mattress protector is typically easier to clean than a non-waterproof one. Conni Micro-Plush waterproof mattress protectors can be machine washed, which can save time and effort compared to spot cleaning a non-waterproof protector.

How long do Conni Micro-Plush Waterproof Mattress Protector last?

Conni Micro-Plush products are designed to be durable and long-lasting. With proper care, they can last around 300 washes, making them a cost-effective alternative to disposable waterproof or incontinence products.

Are Conni Micro-Plush Waterproof Mattress Protector suitable for people with sensitive skin?

Conni Micro-Plush products are Oeko-Tex approved meaning they are safe for all skin. The Micro-Plush fabric is soft and gentle against the skin and is designed to wick moisture away, which could help to prevent irritation. They can also be used under existing bedding.

Can Conni Micro-Plush Waterproof Mattress Protectors be used for overnight protection?

Yes, Conni Micro-Plush products can be used for overnight protection. They are designed to provide reliable protection throughout the night with the light absorbency and waterproof backing. For full voids of the bladder, we suggest using in conjunction with a Conni Bed Pad.

Are Conni Micro-Plush Waterproof Mattress Protector products easy to clean?

Yes, Conni Micro-Plush products are easy to clean. Just like you would with any other bedding, they can be washed in a washing machine using a good quality detergent and dried on a low-heat setting or on a clothesline. They are also quick-drying, which makes them convenient for everyday use.
How do I know which size of Conni Micro-Plush Waterproof Mattress Protector product to buy?

The size of Conni Micro-Plush product you need will depend on the mattress size you have. Be sure to measure the area you want to protect before purchasing, and consult the sizing chart provided by Conni Australia to determine the best size and style for your needs.

What is a Conni Micro-Plush Waterproof Mattress Protector and how can I use it?

Conni Micro-Plush products are available in a range of sizes and styles, including pillow protectors, fitted sheets, flat sheets and encasements. They are all designed to be waterproof pillow and mattress protectors. Being breathable, waterproof, discreet and lightly absorbent they can be used in a variety of settings, including at home, in guesthouses or Airbnbs, in hospitals, and in care facilities.

Micro-Plush products can be used to prevent any kind of liquid from damaging your mattress or pillows and are commonly used for sweating, incontinence & bedwetting and for general mattress or pillow protection. All mattresses should be protected with a good quality mattress protector, like our Conni Micro-Plush range.

Are Conni Chair Pads environmentally friendly?

Yes, Conni Chair Pads are environmentally friendly, as they can be washed and reused, reducing the amount of waste produced from disposable chair pads.

Can Conni Chair Pads be used on any type of chair?

Yes, Conni Chair Pads are designed to be used on any type of chair, including wheelchairs, recliners, office chairs, and dining chairs.

Do Conni Chair Pads have any harmful chemicals in them?

No, Conni Chair Pads are free of harmful chemicals, such as PVC and latex, and are safe for all users.

Can Conni Chair Pads be used for pets?

Yes, Conni Chair Pads can also be used for pets, providing a comfortable and absorbent surface for them to sit on.

What sizes do Conni Chair Pads come in?

Conni Chair Pads are available in small and large sizes, as well as the versatile Conni Allrounder which measures 153cm x 85cm and can be used both horizontally and vertically.

How many times can Conni Chair Pads be washed?

Conni Chair Pads can be washed and reused hundreds of times, depending on the care and washing instructions followed.

Do Conni Chair Pads make noise when you sit on them?

No, Conni Chair Pads are designed to be discreet and silent, even when you sit on them.

Are Conni Chair Pads washable and reusable?

Yes, Conni Chair Pads are washable and reusable, which makes them a more cost-effective and environmentally friendly option compared to disposable chair pads.

How absorbent are Conni Chair Pads?

Depending on the size of you Conni Chair Pad, they can hold anywhere between 400mls for a Small size and 600mls for the Large Chair Pad.

How do I care for Conni Floor Mats?

Conni Floor Mats are easily washed by hand. To clean, rinse the mat's surface with warm soapy water and hose it off. Leave it outside, lying flat, to dry.

It is recommended to avoid using fabric softeners and bleach when washing the mat.

What sizes are Conni Floor Mats available in?

To check out the full size range, check out our Floor Mats here.

Are Conni Floor Mats reusable?

Yes, Conni Floor Mats are designed to be durable and reusable, they can be washed and reused multiple times.

What are Conni Floor Mats made of?

Conni Floor Mats have a rubberised backing, meaning they sit firmly on hard-surfaced floors. They have an absorbent top, which is also soft on the feet and discreet.

What are the benefits of using Conni Floor Mats?

The benefits of using Conni Floor Mats include their high absorbency, durability, and low profile, as well as the fact they come in a range of sizes and colours to fit all areas of the home to reduce the risk of slips and trips.

What are Conni Floor Mats and where can they be used?

Conni Floor Mats are a range of high-quality, premium absorbent mats designed to protect floors from spills, leaks, and other messes. They are specifically designed to be low profile and have a textured anti-slip bottom, making these mats effective in preventing trips and slips anywhere in the home. They are especially helpful in high-traffic areas or areas where liquid may be present such as kitchens, bathrooms, the laundry, under high chairs, IV stands, or commodes etc etc.

They are not designed to be used inside a shower or bathtub. Anti-Slip performance is best achieved when the mat is used on a clean, smooth and flat non-textured floor. Some floor cleaning products may interfere with the performance of the product.

How do I launder my CONNI products?

CONNI Bed Pads, Chair Pads, Undergarments, Liners, Mattress Protectors, Pillow Protectors and Pet Pads can all be washed and tumble dried in temperatures up to 80°C. Simply place any product listed above into your washing machine with similar products and a good quality detergent. All of our products will also benefit from air/line drying in the sun if that option is available.

Can I wash my CONNI Floor Mat in a machine?

The Conni Absorbent Anti Slip Floor Mat is easy to wash by hand and can be used countless times. Rinse the surface of the mat with warm soapy water and hose off. Leave outside to dry.

I’ve noticed discolouration on my CONNI Bed Pad/Undergarment, can I use bleach?

Please do not use chlorine based bleach or fabric softeners on any of your CONNI products. These chemicals will coat and fill the hi-tech fibres and make your CONNI product lose function. We find oxygen based bleach (such as Napisan), or vinegar works great for freshening up the CONNI range.

How long will my CONNI product last?

There are many variables depending on usage so it is hard to say exactly how long your CONNI product will last. In general, CONNI Bed and Chair Pads should last up to 350 washes if washed in a domestic washing machine and ensuring the care instructions are followed. Undergarments typically last as long as a normal pair (6 months to a year), which is dependent on the wash and care of the garments.

Can I use an electric blanket under my CONNI Bed Pad?

Although our products are 100% waterproof, please refer to our policy for use of electric blankets with bed pads.

How often do I need to wash my CONNI Mattress Protector?

For bedwetting and incontinence, CONNI Mattress Protectors are best used in conjunction with an absorbent CONNI Bed Pad. Place the CONNI Bed Pad on top of your sheet, which can then be easily removed and washed as needed.

If an accident makes its way onto your CONNI Mattress Protector, wash it before next use. If you prefer to wipe down the surface rather than wash the entire protector it can be used inside out with the shiny side facing up - then you can wipe it down with a mild detergent or antibacterial solution and let it air dry.

If you are using the mattress or pillow protectors to keep your bedding clean and hygienic in general, just wash regularly with your other bedding.

POLICY FOR USE OF CONNI BEDDING WITH ELECTRIC BLANKETS

The debate about washable absorbent pads for the purpose of managing incontinence, used in conjunction with an electric blanket is one that draws many interesting comments. Some years ago it was considered safe to use an absorbent Bed Pad with an electric blanket as long as the electric blanket was covered with a waterproof sheet.

Current debate rests with the fact that regardless whether there is a waterproof sheet between the Bed Pad and the electric blanket, there is still risk of fluid penetrating through to the electric blanket which could cause serious injury or even death. The risk lies with ill fitting or worn waterproof sheets which would allow fluid to pass through to the electric device. Common practice indicates that electronic devices should not be subject to fluid or moisture.

Our policy is to recommend that electric blankets are not used with any CONNI Bed Pad. Alternative warming not containing liquid, such as heat bags, should be encouraged as a replacement to the electric blanket.

If the user insists on using an electric blanket, we recommend that the manufacturers of the electric device should be consulted for further advice on the usage with an absorbent product.

CONNI/ Galway Trading accept no responsibility for loss, damage or personal injury resulting from our products being used with an electric device.

USAGE OF BED PADS AND COTS

Conni do not endorse using any bed pads in a cot or bassinet due to the risk of SIDS. CONNI/ Galway Trading Pty. Ltd. accept no responsibility for loss, damage or personal injury resulting from our products being used in a cot.

How to Return an Item

At Conni Australia, we're all about making your experience with us as enjoyable and hassle-free as possible. We understand that sometimes things don't quite work out, and that's why we've put together a returns policy that's as friendly and accommodating as our team!

Our official policy states that we have a 30-day window for accepting returns. To keep everything organized, we kindly ask that you send your items back with a return authority and in their original packaging, plus body-worn products cannot be refunded. But here's the secret: we're not sticklers for rules when it comes to keeping our customers happy!

In fact, we often bend the rules (or even break them!) just to put a smile on your face. Our primary goal is to ensure that you are satisfied with your Conni experience, so if you find yourself in a tricky returns situation, don't hesitate to get in touch with our amazing customer service team. They're experts at finding creative solutions that will hopefully leave you feeling like a winner. Most of our customers appreciate the personalized care we provide and don't take advantage of our generosity. As a small business, we rely on the trust and goodwill of our loyal customers.
We are here to help as best we can and that's why we want to be as flexible as possible.

So, whether it's a product that didn't quite meet your expectations or a sizing mishap, we're here to help. Remember, at Conni Australia, we don't just sell top-quality, eco-friendly products - we also specialise in spreading happiness, one return at a time!

All you need to do is to follow the link below and fill in the form and we'll be in touch.
If you'd prefer to chat with us on the phone first then no problem, simply call 1300 721 710 during business hours.

How to Return an Item

Following the link below for a return authorization before returning your item to us. Items returned without a return authorization (RA) will not be accepted for processing.

Please carefully pack all items to be returned in their original packaging. Conni is not responsible for shipping costs or damage on returned items.

Please be advised that packages sent by basic Australia Post cannot be tracked to ensure delivery. We recommend that you use a delivery method that can be tracked and or insured. Conni cannot provide credit for a return until we have received the returned item.